Question 1

Terms & Conditions

Accepted Answer

1. Definitions
1.1. "Buyer" means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier
1.2. "Supplier" means Penny's Meats Ltd that operates www.pennysmeats.co.uk
1.3. "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977
1.4. "Goods" means the items that the Buyer agrees to buy from the Supplier
1.5. "Services" means the services that the Buyer agrees to use from the Supplier
1.6. "Website" means www.pennysmeats.co.uk
1.7. "Terms and Conditions" means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier
1.8. "Contract" means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions
 
2. CONDITIONS
2.1. Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.
2.2. These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3. Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4. Complaints are to be addressed to the Supplier stated in 1.2.
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3. ORDERING
3.1. All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services and are subject to acceptance by the Supplier. The Supplier may therefore choose not to accept an order for any reason. The Buyer will be notified of this refusal.
3.2. It is possible for Goods ordered by the Buyer to not be currently available in stock and the Buyer will be notified of this. The Buyer will have the option to wait for the Goods to become available with an estimate of time frame, take an available substitute of Goods agreed between Penny's Meats and the Buyer (at a greater or equal value at no additional cost) or cancel the order and receive a full refund within 28 days.
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4. PRICING AND PAYMENT
4.1. The Supplier reserves the right to alter prices on the Website, therefore no price can be guaranteed until the point of checkout.
4.2. The price of the Goods and/or Services shall be that stipulated clearly on the Website. The price is inclusive of VAT. The price shown of Goods excludes delivery charges that may be later applied.
4.3. When ordering online, the total purchase price, including VAT and delivery charges, if applicable, will be shown in the Buyer’s shopping cart at the checkout stage prior to confirming the order.
4.4. Payment of the price including VAT and delivery charges, if applicable, must be made at the point of ordering.
4.5. After an online order is received the Supplier shall confirm the details, description and price of the order for the Goods and/or Services along with information about the Buyers right to cancel and how to cancel the order.
4.6. If any payment of Goods and/or Services is not paid on time or any payment is rejected, the amount that is owed will be treated as overdue and the Supplier will be entitled immediately to suspend the Service or further deliveries of Goods until full payment has been received. The Buyer will be notified by email of these changes.
4.7. The title of the Goods shall not pass to the Buyer until payment of the price has been made in full.
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5. DELIVERY
5.1. Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make reasonable endeavours to deliver the Goods on the agreed date/s.
5.2. In any event the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date/s.
5.1. In the case of a delivery date/s being agreed, and where this delivery date/s cannot be met, the Buyer will be notified by email and given the opportunity to agree a new delivery date/s or cancel the order and receive a full refund within 28 days.
5.4. The responsibility of the Goods shall pass to the Buyer on delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted on the date/s agreed.
 
6. CANCELLATION AND RETURNS
6.1. The Buyer has the right to cancel any order for Goods for any reason up to the point of dispatch and any payments made by the Buyer for that order shall be refunded in full within 28 days
6.2. Where a claim of defect or damage is made, the Goods may have to be returned by the Buyer to the Supplier within the use by date on the product. The Buyer shall be entitled to a replacement plus return postal costs or a full refund including delivery, as well as return postal costs.
6.3. The Buyer must provide the order number with proof of identification of any Goods being returned.
 
7. RIGHTS OF THE SUPPLIER
7.1. The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be fully error-free. The Supplier has full rights to stop the Services provided at anytime to make improvements. In this circumstance the Supplier will do its upmost to resolve any issues as quickly as possible.
7.2. The Supplier reserves the right to remove any Goods and/or Services from the Website at any time.
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7. AGE OF CONSENT
7.1. Goods and/or Services may only be purchased by persons of a certain age, confirming the order at checkout will display to the Supplier that the Buyer is of the certain age.
7.2. If the Supplier discovers that the Buyer is not legally entitled to order the Goods and/or Services, the Supplier shall be entitled to cancel the order immediately and the Buyer will be notified following the termination.
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8. LIABILITY
8.1. Except as may be implied by law where the Buyer is  a Consumer, in the event of a breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages. In no circumstances should the remedies exceed the price of the Goods and/or Services.
8.2. Nothing in these Terms and Conditions shall exclude the liability of the Supplier for death or injury resulting from the negligence of the Supplier or of the Supplier’s employees.
8.3. The Supplier shall not be liable for any delay or failure to perform any of its obligations, if it is a result from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, acts of government, accidents, war, fire, flood, epidemics, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations. The obligations may also be excused in whole or part.
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9. WAIVER
9.1. No waiver by the Supplier (whether express or implied) in enforcing the Suppliers rights under this contract shall prejudice the Suppliers rights to do so in the future.
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12. GOVERNING LAW AND JURISDICTION
12.1. These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.
12.2. If any statement of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
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13. TERMS AND CONDITIONS CHANGES
13.1. The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
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IMAGES
© Penny's Meats Ltd reserves all Copyright for any images and print provided on this website. Any violation, whether by the replication of images or the repetition and/or plagiarism of print, will not be permitted and Penny's Meats Ltd reserve the right to raise legal proceedings to protect its commercial interests.

Question 2

Privacy Policy & Data Protection

Accepted Answer

Using Your Personal Data
When you place an order through our website (www.pennysmeats.co.uk), we collect some personal information about you to ensure we can complete your order successfully and keep you in the loop with your orders progress. We may therefore use your information to share your account details with you. For order processing it is necessary that we know your name, email address, delivery address, credit/ debit card number, card expiry date and the security code from the back of your card. In addition to this we also request to know a telephone number in unlikely circumstance of having to urgently contact you of an issue with your order. We may pass this onto our delivery staff if there are issues with this stage of the order. If you would prefer for us not to do this please let us know. At Penny's Meats we will only process your personal data when we rely on it.
 
We use your data to...

Allow you to make and recieve orders with Penny's Meats and ensure we can communicate this process to you
Manage the account if you have registered with us and verify your identity
Help us improve our range of products​​​​
Detect and prevent fraud and other illegal activities (and to assist regulators, trade bodies and law enforcement agencies in relation to the same)
To comply with the law on data protection and privacy policies
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Penny's Meats "Legitimate Interests" means the interests of our company in conducting our business to allow us to provide you with the best products and services that we can, with a secure experience on our website. We ensure that we consider any potential impact on you and your rights under data protection regulations. Consequently, as our customer we always look out for your interests first. A result of this is protecting you against fraud when using our website so that you can guarantee that your personal data is secure when purchasing from us. If you have any further queries please don't hesitate to contact us via our 'Contact' page.
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We also rely on our legitimate interests to process your personal data so that we can:

Improve our existing product range, associated products and services, and develop new ones
Provide you with a quality customer service experience
Protect you, our employees and our business
Manage insurance claims made by our customers
Taking legal action against any party breaching obligations to Penny's Meats Ltd, and handling any legal claims or regulatory enforcement actions taken against Penny's Meats Ltd.
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All information about any changes to your privacy or data protection will be stated here. Consequently, by accessing this website you are consenting to the collection, processing and use of your personal data by Penny's Meats Ltd in order to fulfil your order securely.
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www.pennysmeats.co.uk has secure software to protect your information at all times on this website. This software encrypts all information you input before it is transferred, to minimise the risk of the data being intercepted before it is received by our systems. We also work within the UK Data Protection Legislation (the Data Protection Act 2018) to protect the information that we store about you from unauthorised access. There will be only a limited amount of staff that have access to your account information and this is purely for the completion of their jobs. For any sales there are also login and password controls to further protect your information.
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Sharing your personal data
To provide you with our products and services, we need to share some of your personal data with core service providers including the banks and clearing houses to process your payments; companies we use to carry out fraud protection; IT services providers; and printers to print your name and address on the order information that we provide you with. We make sure that it remains secure:
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Our service providers will only receive the personal data that they require to complete the services we provide you with
We have a contract with all external companies that have your data, which clearly describes the data we are sharing with them and the purposes for which they can use your personal data. In addition, we set out our expectations about the way in which they keep your personal data secure and holds them fully responsible for meeting those expectation
 
It is possible that we may be involved in the purchase of another business or sell or re-organise parts of our business to ensure that we operate as best as possible. Corporate transactions such as this can involve the transfer of your personal data solely for the purposes of assessing the transaction. In the event that we sell or buy any business or assets, personal data may also be transferred.
 
We are required to co-operate with regulators (like the Information Commissioner's Office or HMRC) and law enforcement agencies (like the police or the Serious Fraud Office) in England. Although it does not happen often, regulators and law enforcement agencies can require us to share information with them as part of an investigation; this may include your personal data. In this circumstance it may be necessary to disclose your personal data to comply with the regulator or crime enforcement agency's demand.Occasionally businesses are subject to attempted criminal activities. In the unlikely circumstance we may need to share your personal data where we think it is reasonably necessary to:

Detect, monitor, investigate or prevent any suspected illegal activities, fraud or security issues
Enforce our terms and conditions and to protect your and our rights and property
Investigate and defend any third-party claims or allegations
 
In aggregated format
On occasions we will use data from which you cannot be personally identified but which does include information that relates to you (such as your purchase history). This data is combined with other customers to provide general trends on customers buying habits.
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Your Rights
If you feel it is necessary, you can contact us further about the information that we hold about you. Contact can be made through the 'Contact' page on this website. You have a right under data protection laws to be informed about how we process your personal data and review this yearly, at the least. This website clearly states our privacy policy, yet if you desire we can send a physical copy to you. As a customer you can request to access the data that we hold about you at any time through the 'Contact' page on this website. To release your information we will require a verification code to ensure we only release this information to you. Any request of information will take 28 days to receive, from the date of request, and in certain circumstances up to 90 days. You will be contacted in any case of delay within the first 28 days. In these circumstances you have the right to complain to the Information Commissioner's Office and we will notify you of this right. If you feel that any information we hold about you is inaccurate or incomplete please contact us so that we are able to make amendments. 
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As a customer you can ask for us to delete your personal data, however we can refuse this  if we need to keep (i) to comply with legal obligations, (ii) in relations to the exercise or defence of any legal claims, (iii) where your account has been involved in fraudulent activity and (iv) where abusive behaviour towards anyone involved with Penny's Meats has taken place linked to your account. As you will have bought food products from Penny's Meats we will retain your details for a period of no longer than three years from the date of your last delivery. The reason for this is because our products have a shelf life and will need to ensure that we are compliant with all food safety auditing body requirements. Your details will be removed within three years of receiving a verified request, unless we have a reason as outlined above to retain your details. You have a right to move, copy or transfer data from our organisation to another and this could be done within 28 days of request. However, we will refuse any information that is commercially sensitive to Penny's Meats. To ensure that we have the best options available for you on our websites we may look at previous purchases or anything you have shared or viewed on our social media pages. This method is know as 'profiling' and we are willing to stop this at anytime if you contact us.
 
Use of 'Cookies'
Our cookies do not contain any of your personal information and are used to determine your browser and user preferences for our site, including the use of user identification. We believe that this can help provide you with a better browsing experience. We may use the services of third parties to collect and use anonymous information about your visits and interactions with our website through the use of technologies such as cookies. We also use cookies to analysed the performance of the website. To learn more, or to opt-out visit the European Interactive Digital Advertising Alliance at http://youronlinechoices.eu/.
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This policy was last reviewed and approved on 25th April 2020.
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Question 3

Cookies Policy

Accepted Answer

About cookies
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use
We use cookies for the following purposes:

analysis – we use cookies to help us to analyse the use and performance of our website and services

advertising - we use cookies to help us to display advertisements that will be relevant to you

Cookies used by our service providers
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.

Managing cookies
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

Chrome
Firefox
Opera
Internet Explorer
Safari
Edge

Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, this will not impact usability of the features on our website.

Question 4

Our Details

Accepted Answer

This website is owned and operated by PENNYS MEATS LIMITED.

We are registered in England and Wales with registered number: 03590443

Registered Address: 192 Whalley Road, Clayton-Le-Moors, Accrington, Lancashire, BB5 5HE

You can contact us:
by post, to the postal address given above;
by email
Using our website

Legal Information

Terms & Conditions

Privacy Policy & Data Protection

Cookies Policy

Our Details